Terms of Service
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the websites, mobile applications, membership plans, products, and services offered by Healthy Pet Connect LLC (“HPC,” “we,” “us,” or “our”), including the HPC Essential, HPC ConnectedCare, and HPC Preventive membership plans (collectively, the “Services”). By creating an account, enrolling in a membership plan, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and have the legal authority to enter into these Terms to enroll in a membership plan.
2. Description of Services
HPC provides subscription-based pet wellness tracking and vet-connected services, including the HPC Health Dashboard, weight and trend logging, behavior and nutrition alerts, and related tools, delivered through one of the following membership tiers:
Current plan pricing, features, and included partner benefits are described at healthypetconnect.com and in your account dashboard, and may be updated from time to time as described in Section 12.
3. Membership Plans, Billing & Auto-Renewal
Membership plans are billed on a recurring monthly basis (“per pet, per month”) to the payment method on file, unless you select a prepaid term under Section 4. By enrolling, you authorize HPC to charge your payment method automatically at the start of each billing cycle until you cancel.
Prices are subject to change. We will provide notice of any price change before it takes effect on your account, as described in Section 12. Continued use of the Services after a price change takes effect constitutes acceptance of the new price.
You are responsible for keeping your billing and contact information current. If a payment fails, we may suspend or terminate your membership until payment is resolved.
4. Prepay Discounts
For members on the ConnectedCare or Preventive tier, HPC may offer a discounted or complimentary add-on item (such as an HPC Scale, a full year of Sylvester.ai scans, a PawsPik Smart Feeder, or an EpiPaws Biological Age Test) in exchange for prepaying 3, 6, or 12 months of membership in advance, at the discount levels described at the time of purchase. Prepaid terms are non-refundable except as required by law or as otherwise stated in Section 8. If you cancel before the end of a prepaid term, you will not receive a refund for the unused portion, and HPC reserves the right to charge you the difference between the discounted price you paid and the regular price if the associated add-on item has already been delivered.
4.1 HPC-Branded Items
Some prepay add-ons — including the HPC Scale — are HPC’s own branded products, not third-party products. Unless a specific written warranty is provided with the product at the time of purchase, HPC-branded items are provided as-is, without warranty of any kind from HPC beyond what is required by law.
4.2 Third-Party Items
Add-ons that are third-party products — such as Sylvester.ai scans, the PawsPik Smart Feeder, and the EpiPaws Biological Age Test — are provided, warranted, and supported solely by the applicable third party, not by HPC, as described further in Section 6.
5. Multi-Pet Discount
Members who enroll more than one pet receive 10% off the membership price for each additional pet after the first, calculated at checkout or on your next billing cycle. The multi-pet discount applies to base membership pricing and may not apply to prepay add-ons, partner discounts, or promotional pricing unless expressly stated.
6. Third-Party Partner Products & Discounts
Certain plans include discounts or complimentary access to third-party products and services, including but not limited to Sylvester.ai, PawsPik, Litter-Robot, EpiPaws, and Pointer Health (collectively, “Partner Offerings”). Partner Offerings are provided, sold, warranted, and supported solely by the applicable third party, not by HPC. HPC is not responsible for the availability, quality, performance, or safety of any Partner Offering, and your use of a Partner Offering may be subject to that partner’s own terms and privacy policy. Discounts on Partner Offerings are subject to change or discontinuation by the partner at any time.
7. Quarterly Loyalty Rewards
Each quarter, HPC designates a limited quantity of featured product items (for example, a Litter-Robot 5, a PawsPik Feeder, or an HPC Smart Scale) to award to members who meet that quarter’s published qualifying criteria. Qualifying criteria are objective and will be stated in advance for each quarter, and require: (a) maintaining active paid membership for at least three consecutive months, or completing a new 3-, 6-, or 12-month prepay term during the quarter; and (b) logging at least one data point through the HPC app in each of the 12 weeks of the quarter.
A “data point” means any one of the following, each independently sufficient to satisfy a given week’s requirement: (i) a weight entry; (ii) a behavior or nutrition observation entry; or (iii) a written story or update about the member’s pet of at least 25 words, optionally with a photo attached. Multiple data points may be logged in a single week, but only one is required, and logging more than one in a given week does not carry over to satisfy a different week.
Data points count toward a week’s requirement only if logged contemporaneously — that is, submitted to the HPC app during the calendar week they represent. Entries submitted after a qualifying week has ended, entries backdated to a prior week, or clusters of entries submitted in a single session that are timestamped to cover multiple prior weeks, do not satisfy that week’s requirement, regardless of any date the member attributes to the entry. HPC may audit qualification records at any time and disqualify any member whose logging pattern indicates retroactive, bulk, or non-contemporaneous entry.
Items are awarded to qualifying members in the order they become qualified — that is, by the exact date and time each member satisfies both criteria in (a) and (b) above — until the designated quantity for that item for that quarter is exhausted. If two or more members become qualified at the same time, priority goes to whichever member has held an active HPC account for longer. This is a loyalty reward tied to membership and app engagement and is not a game of chance, sweepstakes, or lottery; no purchase-free entry method is offered because no element of chance is involved.
A member who misses a week’s data point does not qualify for that quarter’s reward, regardless of prepay or membership status. Qualifying members who do not receive an item because that quarter’s quantity has been exhausted are placed on a visible carryover queue for that item, shown in the member’s account dashboard, and move to the front of the line for the next quarter in which that item is offered, ahead of members who newly qualify that quarter. HPC may also increase supply, offer a substitute item of equal or greater value, or otherwise adjust the queue, at HPC’s discretion.
Featured items include both third-party products and HPC’s own branded products, and warranty coverage differs accordingly. Third-party items (for example, the Litter-Robot 5 and PawsPik Feeder) are provided “as-is,” with no warranty from HPC beyond the manufacturer’s own warranty, if any, as described in Section 6. HPC-branded items (for example, the HPC Smart Scale) are provided on the same as-is basis described in Section 4.1, unless a specific written warranty is stated at the time of the award.
8. Cancellation & Refunds
You may cancel your monthly membership at any time through your account dashboard or by contacting us; cancellation takes effect at the end of your current billing cycle, and you will not be charged for subsequent cycles. Except as required by law or as stated in Section 4 for prepaid terms, fees already paid are non-refundable.
9. Not Veterinary Care
The Services, including the HPC Health Dashboard, alerts, and predictive testing features, are wellness and informational tools intended to support — not replace — the relationship between you and your pet’s veterinarian. HPC does not practice veterinary medicine, and nothing in the Services constitutes veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian for medical decisions about your pet.
10. Your Data & Privacy
Our collection and use of your and your pet’s data, including health data shared with your veterinarian through the Services, is described in our Privacy Policy at [INSERT PRIVACY POLICY URL], which is incorporated into these Terms by reference.
11. Disclaimers & Limitation of Liability
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HPC’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO HPC IN THE 12 MONTHS BEFORE THE CLAIM AROSE, AND HPC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
12. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. Continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws principles, and any dispute arising out of these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Dane County, Wisconsin, unless otherwise required by applicable consumer-protection law.
14. Contact Us
Healthy Pet Connect LLC · Waunakee, WI · healthypetconnect.com · [email protected]
These Terms of Service (“Terms”) govern your access to and use of the websites, mobile applications, membership plans, products, and services offered by Healthy Pet Connect LLC (“HPC,” “we,” “us,” or “our”), including the HPC Essential, HPC ConnectedCare, and HPC Preventive membership plans (collectively, the “Services”). By creating an account, enrolling in a membership plan, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and have the legal authority to enter into these Terms to enroll in a membership plan.
2. Description of Services
HPC provides subscription-based pet wellness tracking and vet-connected services, including the HPC Health Dashboard, weight and trend logging, behavior and nutrition alerts, and related tools, delivered through one of the following membership tiers:
- HPC Essential — vet-connected tracking, weekly alerts, and partner discounts.
- HPC ConnectedCare — everything in Essential, plus Preventive Care Alerts and priority support.
- HPC Preventive — everything in ConnectedCare, plus non-invasive predictive testing and veterinarian-facing wellness reports.
Current plan pricing, features, and included partner benefits are described at healthypetconnect.com and in your account dashboard, and may be updated from time to time as described in Section 12.
3. Membership Plans, Billing & Auto-Renewal
Membership plans are billed on a recurring monthly basis (“per pet, per month”) to the payment method on file, unless you select a prepaid term under Section 4. By enrolling, you authorize HPC to charge your payment method automatically at the start of each billing cycle until you cancel.
Prices are subject to change. We will provide notice of any price change before it takes effect on your account, as described in Section 12. Continued use of the Services after a price change takes effect constitutes acceptance of the new price.
You are responsible for keeping your billing and contact information current. If a payment fails, we may suspend or terminate your membership until payment is resolved.
4. Prepay Discounts
For members on the ConnectedCare or Preventive tier, HPC may offer a discounted or complimentary add-on item (such as an HPC Scale, a full year of Sylvester.ai scans, a PawsPik Smart Feeder, or an EpiPaws Biological Age Test) in exchange for prepaying 3, 6, or 12 months of membership in advance, at the discount levels described at the time of purchase. Prepaid terms are non-refundable except as required by law or as otherwise stated in Section 8. If you cancel before the end of a prepaid term, you will not receive a refund for the unused portion, and HPC reserves the right to charge you the difference between the discounted price you paid and the regular price if the associated add-on item has already been delivered.
4.1 HPC-Branded Items
Some prepay add-ons — including the HPC Scale — are HPC’s own branded products, not third-party products. Unless a specific written warranty is provided with the product at the time of purchase, HPC-branded items are provided as-is, without warranty of any kind from HPC beyond what is required by law.
4.2 Third-Party Items
Add-ons that are third-party products — such as Sylvester.ai scans, the PawsPik Smart Feeder, and the EpiPaws Biological Age Test — are provided, warranted, and supported solely by the applicable third party, not by HPC, as described further in Section 6.
5. Multi-Pet Discount
Members who enroll more than one pet receive 10% off the membership price for each additional pet after the first, calculated at checkout or on your next billing cycle. The multi-pet discount applies to base membership pricing and may not apply to prepay add-ons, partner discounts, or promotional pricing unless expressly stated.
6. Third-Party Partner Products & Discounts
Certain plans include discounts or complimentary access to third-party products and services, including but not limited to Sylvester.ai, PawsPik, Litter-Robot, EpiPaws, and Pointer Health (collectively, “Partner Offerings”). Partner Offerings are provided, sold, warranted, and supported solely by the applicable third party, not by HPC. HPC is not responsible for the availability, quality, performance, or safety of any Partner Offering, and your use of a Partner Offering may be subject to that partner’s own terms and privacy policy. Discounts on Partner Offerings are subject to change or discontinuation by the partner at any time.
7. Quarterly Loyalty Rewards
Each quarter, HPC designates a limited quantity of featured product items (for example, a Litter-Robot 5, a PawsPik Feeder, or an HPC Smart Scale) to award to members who meet that quarter’s published qualifying criteria. Qualifying criteria are objective and will be stated in advance for each quarter, and require: (a) maintaining active paid membership for at least three consecutive months, or completing a new 3-, 6-, or 12-month prepay term during the quarter; and (b) logging at least one data point through the HPC app in each of the 12 weeks of the quarter.
A “data point” means any one of the following, each independently sufficient to satisfy a given week’s requirement: (i) a weight entry; (ii) a behavior or nutrition observation entry; or (iii) a written story or update about the member’s pet of at least 25 words, optionally with a photo attached. Multiple data points may be logged in a single week, but only one is required, and logging more than one in a given week does not carry over to satisfy a different week.
Data points count toward a week’s requirement only if logged contemporaneously — that is, submitted to the HPC app during the calendar week they represent. Entries submitted after a qualifying week has ended, entries backdated to a prior week, or clusters of entries submitted in a single session that are timestamped to cover multiple prior weeks, do not satisfy that week’s requirement, regardless of any date the member attributes to the entry. HPC may audit qualification records at any time and disqualify any member whose logging pattern indicates retroactive, bulk, or non-contemporaneous entry.
Items are awarded to qualifying members in the order they become qualified — that is, by the exact date and time each member satisfies both criteria in (a) and (b) above — until the designated quantity for that item for that quarter is exhausted. If two or more members become qualified at the same time, priority goes to whichever member has held an active HPC account for longer. This is a loyalty reward tied to membership and app engagement and is not a game of chance, sweepstakes, or lottery; no purchase-free entry method is offered because no element of chance is involved.
A member who misses a week’s data point does not qualify for that quarter’s reward, regardless of prepay or membership status. Qualifying members who do not receive an item because that quarter’s quantity has been exhausted are placed on a visible carryover queue for that item, shown in the member’s account dashboard, and move to the front of the line for the next quarter in which that item is offered, ahead of members who newly qualify that quarter. HPC may also increase supply, offer a substitute item of equal or greater value, or otherwise adjust the queue, at HPC’s discretion.
Featured items include both third-party products and HPC’s own branded products, and warranty coverage differs accordingly. Third-party items (for example, the Litter-Robot 5 and PawsPik Feeder) are provided “as-is,” with no warranty from HPC beyond the manufacturer’s own warranty, if any, as described in Section 6. HPC-branded items (for example, the HPC Smart Scale) are provided on the same as-is basis described in Section 4.1, unless a specific written warranty is stated at the time of the award.
8. Cancellation & Refunds
You may cancel your monthly membership at any time through your account dashboard or by contacting us; cancellation takes effect at the end of your current billing cycle, and you will not be charged for subsequent cycles. Except as required by law or as stated in Section 4 for prepaid terms, fees already paid are non-refundable.
9. Not Veterinary Care
The Services, including the HPC Health Dashboard, alerts, and predictive testing features, are wellness and informational tools intended to support — not replace — the relationship between you and your pet’s veterinarian. HPC does not practice veterinary medicine, and nothing in the Services constitutes veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian for medical decisions about your pet.
10. Your Data & Privacy
Our collection and use of your and your pet’s data, including health data shared with your veterinarian through the Services, is described in our Privacy Policy at [INSERT PRIVACY POLICY URL], which is incorporated into these Terms by reference.
11. Disclaimers & Limitation of Liability
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HPC’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO HPC IN THE 12 MONTHS BEFORE THE CLAIM AROSE, AND HPC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
12. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. Continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws principles, and any dispute arising out of these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Dane County, Wisconsin, unless otherwise required by applicable consumer-protection law.
14. Contact Us
Healthy Pet Connect LLC · Waunakee, WI · healthypetconnect.com · [email protected]
